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FREE SHIPPING on all orders over $49
FREE SHIPPING on all orders over $49

FAQ

Frequently Asked Questions:

Q: How long will it take to receive my package?
A: Please understand that we require 1 to 2 working days on average to fulfill your order before dispatching it. The demand for online product is a lot higher but rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 15 business days.  Please consider any holidays that might impact delivery times.

Q: Is shipping free to all countries & regions?
A: Shipping is free over $49 dollars and it is available worldwide via ePacket. There is a one-time shipping fee of $4.99 if your order value is under $49.

Q: Do we ship internationally?
A: Yes. We ship to over 200 countries with ePacket shipping. Please note that some international countries may have a slight increased in shipping time.

Q: What is the company return policy?
A: We will replace all defective units with a new item upon 30 days of shipment arrival.  For more information click here.

Q: How can I contact you regarding my order?
A: You can contact us via email at support@sumoearth.com or by using the form located on this page. Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.

Q: How do I place an order?
A: After carefully selecting your product, add your desired item(s) by clicking 'Add To Cart' and proceed to check-out where you will then be followed up with a review of your purchase before confirmation.

Q: Can I ship my desire products to another billing address?
A: Yes of course! We understand that some orders are purchase for friends, or relatives. During the check-out process you may change your address to your new desired address. Please make sure the address, apt. number is correct.

Q: Do I need to register an account to purchase?
A: No. Accounts are optional. If you would like to receive our latest promotion and news feel free to make one!