Skip to content
Order Delays 5/24/2020
Order Delays 5/24/2020

Refund Policy


  • Return new or unopened items with original packaging within 15 calendar days of delivery.
  • Contact and one of our representative will gladly answer any questions regarding your order.
  • For any product valued over $75, we recommend using a track-able shipping service or purchasing shipping insurance.
  • Product returned must be in the same condition when you received it with the original packaging.
  • We do not accept returns for handmade item(s).
  • If you have applied an additional discount of 20% or more on your order - you will be honored with store credit.
  • Please be considerate when placing your order and carefully select the correct size, color, or variations to avoid disappointment and returns or exchange. 

To begin a return, please read our policy and start by sending an email to 

830 Maitland Avenue, OTTAWA ON K2A2S3, Canada.


  • We strongly encourage customers to read our policy above and to make sure your selected item(s) is eligible for a return to avoid disappointment. 
  • Refund or store credit will be issued within 30 days from the date we receive your return. 
  • We do not accept returns for handmade item(s)
  • Any request for a refund over 15 calendar days of delivery will be rejected.
  • We do not provide any return label or pay for return shipping.
  • All discounted items are only eligible for store credit.
  • All items must be in original, unused condition with original packaging.
  • All items purchased with a gift card or store credit will not be eligible for a refund. 
  • All shipping charges and governmental taxes are non-refundable. $4.99 for every order. 
  • Any new orders placed must be cancelled within the same date. Please reach to us immediately if there is any adjustments to your order.

Please carefully read both our Policy and Refund statement above. We thank everyone in advance for understanding and supporting SumoEarth.