- Return new or unopened items with original packaging within 15 calendar days of delivery.
- Contact firstname.lastname@example.org and one of our representative will gladly answer any questions regarding your order.
- For any product valued over $75, we recommend using a track-able shipping service or purchasing shipping insurance.
- Product returned must be in the same condition when you received it with the original packaging.
- We do not accept returns for handmade item(s).
- If you have applied an additional discount of 20% or more on your order - you will be honored with store credit.
- Please be considerate when placing your order and carefully select the correct size, color, or variations to avoid disappointment and returns or exchange.
To begin a return, please read our policy and start by sending an email to email@example.com.
830 Maitland Avenue, OTTAWA ON K2A2S3, Canada.
- We strongly encourage customers to read our policy above and to make sure your selected item(s) is eligible for a return to avoid disappointment.
- Refund or store credit will be issued within 30 days from the date we receive your return.
- We do not accept returns for handmade item(s)
- Any request for a refund over 15 calendar days of delivery will be rejected.
- We do not provide any return label or pay for return shipping.
- All discounted items are only eligible for store credit.
- All items must be in original, unused condition with original packaging.
- All items purchased with a gift card or store credit will not be eligible for a refund.
- All shipping charges and governmental taxes are non-refundable. $4.99 for every order.
- Any new orders placed must be cancelled within the same date. Please reach to us immediately firstname.lastname@example.org if there is any adjustments to your order.
Please carefully read both our Policy and Refund statement above. We thank everyone in advance for understanding and supporting SumoEarth.