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FREE SHIPPING on all orders over $49
FREE SHIPPING on all orders over $49

Refund Policy

Policy

  • Return new or unopened items with original packaging within 15 calendar days of delivery.
  • Contact support@sumoearth.com and one of our representative will gladly answer any questions regarding your order.
  • For any product valued over $75, we recommend using a track-able shipping service or purchasing shipping insurance.
  • Product returned must be in the same condition when you received it with the original packaging.
  • We do not accept returns for handmade item(s).
  • If you have applied an additional discount of 20% or more on your order - you will be honored with store credit.
  • Please be considerate when placing your order and carefully select the correct size, color, or variations to avoid disappointment and returns or exchange. 

To begin a return, please read our policy and start by sending an email to support@sumoearth.com. 

830 Maitland Avenue, OTTAWA ON K2A2S3, Canada.

Overview

  • We strongly encourage customers to read our policy above and to make sure your selected item(s) is eligible for a return to avoid disappointment. 
  • Refund or store credit will be issued within 30 days from the date we receive your return. 
  • We do not accept returns for handmade item(s)
  • Any request for a refund over 15 calendar days of delivery will be rejected.
  • We do not provide any return label or pay for return shipping.
  • All discounted items are only eligible for store credit.
  • All items must be in original, unused condition with original packaging.
  • All items purchased with a gift card or store credit will not be eligible for a refund. 
  • All shipping charges and governmental taxes are non-refundable. $4.99 for every order. 
  • Any new orders placed must be cancelled within the same date. Please reach to us immediately support@sumoearth.com if there is any adjustments to your order.

Please carefully read both our Policy and Refund statement above. We thank everyone in advance for understanding and supporting SumoEarth.